PARTY RENTALS FREQUENTLY ASKED QUESTIONS

What are the general rules for the inflatables?​

The main aim is to ensure safe entertainment for both attendees and their children. Respectfully, adherence to the inflatable guidelines is required.

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Constant adult supervision is mandatory to ensure compliance with the rules posted on the bounce house.​

The following items are forbidden within the inflatables (this list is not exhaustive):

• Footwear

• Beverages

• Food items

• Sharp objects

• Silly String (as it causes permanent damage and staining to the inflatable material)

• Glitter

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How does payment work?​

All payments are due in full at time of set-up. A $50 deposit is due at the time you make your reservation. Payments must be made in cash, Zelle, or Visa / MasterCard / American Express / Discover (credit cards are subject to a 3.9% surcharge)

What is the cancellation policy? You may cancel your reservation 72 hours prior to the day of your event for a full refund. If you cancel within 72 hours of your event, the deposit is non-refundable

What happens if the bounce house turns off?

The unit will slowly start to deflate when there is a loss of electrical power. It is important to stay calm should this happen. The adult supervisor should help all users safely exit the inflatable. Once everyone has exited, check if the on/off switch has been turned off or if the blower has become unplugged. If so, plug the blower back in, turn it to the on position, and the unit will re-inflate. If you continue to have problems contact us at (310) 940-2252.

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What should I do if the weather gets bad?

Should rain or heavy winds arrive, you want to evacuate the unit as quickly and safely as possible. Please dry the inside of the inflatable with towels prior to resuming use as the surface will become slippery.

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Am I responsible for damage?

If the unit becomes damaged while in operation, assist all users from the unit and deflate it. Contact us immediately. Do not attempt to continue operation of the unit. The customer will be responsible for any damage that doesn’t result from the normal use of the unit (Dog Bites, Cuts with Knives, Fireworks, SILLY STRING, etc.

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How does delivery work?

When you make your reservation, a Magec Balloon Decor representative will schedule your delivery window. Prior to the delivery driver’s arrival, please make sure there is a 4 foot wide clear path to the setup area. If there is a balance due on your order, please provide the balance to the delivery driver upon their arrival

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How does pick-up work?

When you make your reservation, a  Magec Balloon Decor  will schedule your pickup window. Generally, the inflatable will be picked up within 3 hours of the end of your reserved time. Let us know if an exact pick-up time is needed. Please remember that it will take approximately 30 minutes for take down and removal of the inflatable.

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Should I tip the driver?

If the delivery driver(s) provide you with excellent service and you would like to thank them, they do accept tips. Thank you in advance for your generosity!

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How are the inflatables' cleaned?

Inflatables undergo thorough cleaning and sanitization after every use using a proprietary formula. This formula effectively eliminates 99.9% of germs while remaining safe for children’s skin.

How much are bounce house rentals and Bubble House

Typically, prices range from $150 to $250, depending on the time frame you want to rent the unit, if it is a big slide jumper or you want to balloon decoration to any inflatable rentals.

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Still Have more Questions?? Feel free to contact us at (310)9402252